School/Department Education services
Based at Cranfield Campus, Cranfield, Bedfordshire
Working hours 22 hours per week, normally worked Monday to Thursday 12:30-5:00 p.m. and Friday 12:30-4:30 p.m.
Type of Contract Permanent
Salary The full-time starting salary is normally between £20,454 and £22,799 per year pro-rated, with potential progression up to £26,222 per year pro-rated (22 hours per week)
Publication date 05/05/2022
Apply by 05/23/2022
About the role
This position is for an Administrator/Receptionist providing support to the Student Records and Registry teams within Education Services in their day-to-day operational activities; provide professional hospitality services to building staff, students and visitors; and to support the efficient operation of building facilities. The student records and registry management teams manage a range of activities from student registration to graduation, including student registration, grade entry, student progress tracking, processing changes to enrollment applications, handling student academic misconduct, complaints and appeals, and responding to requests for letters. , certificates and transcripts. These teams are responsible for ensuring that the management of students is carried out in accordance with the Rules of the Senate. Daily work consists of working with the database of student records (SITS).
You will be responsible for working with Education Services staff to provide a range of services, advice and guidance to ensure student-related processes are managed effectively and efficiently.
The role is essential in ensuring that the administrative services student experience is efficient, consistent and of high quality.
You will be trained to GCSE level (or equivalent) with a high level of proficiency in Microsoft Office programs and typical office equipment, able to work methodically, under pressure and with a high degree of accuracy. You will have good communication skills and experience providing high level customer service, be able to balance competing priorities and have good attention to detail. Additionally, you will be flexible in your approach, able to build relationships and work on your own initiative.
Previous experience working with computerized record systems and preferably SITS (Tribal Student Records System), and understanding of higher education administration is desirable.
In return, the successful candidate will have exciting opportunities for career development in this key position and to support world-leading research and education, by joining a supportive team and environment.
As a specialist postgraduate university, Cranfield’s world-class expertise, large-scale facilities and unparalleled industry partnerships create world leaders in technology and management. Learn more about Cranfield and our unique impact here.
Education Services provides a wide range of support to schools in the university. The department’s strategic objectives are to provide a professional and efficient service to the schools of the University in all these areas. This requires commitment at all levels within the schools and liaising closely with other central service departments to provide a cohesive student experience.
Our values and commitments
Our shared and stated values help define who we are and underpin everything we do: Ambition; Impact; Respect; and Community. Learn more here.
Our goal is to create and sustain a culture where everyone can work and study together and realize their full potential. We are a Disability Confident Employer and proud members of the Stonewall Diversity Champions program. We are also committed to actively exploring flexible work options for each role. Learn more about our core commitments to Equality, Diversity & Inclusion and Flexible Working here.
Collaboration and connection are integral to much of what we do. Our working environment offers many staff the opportunity to flexibly combine on-site and remote work, when roles allow, balancing the needs of our community of staff, students, customers and partners.
How to register
For an informal discussion about this opportunity, please contact Cassie Mabilangan, Student Casework Manager, at (E): [email protected]
Please contact us for further details on E: [email protected] Please quote reference number 4046.
Deadline for receipt of applications: May 23, 2022