Electronic income

Missouri American Water encourages customers to use new low-income relief program

ST. LOUIS, March 22, 2022–(BUSINESS WIRE)–Eligible Missouri American Water customers can receive up to $750 for water and/or sanitation services through a new temporary federal program: the Relief Program. water supply for low-income households (LIHWAP). Customers can also receive support through the company’s H2O Help to Others program, installment plans and budget billing options.

The Missouri Department of Social Services (MoDSS) began accepting applications for LIHWAP on February 28, 2022. Missouri American Water is encouraging customers to use the new one-time payment of up to $750 for water and/or utility bills. waste water (sewage). .

“We understand that although a water bill is usually the lowest utility bill, it is not the only bill to pay and there are families who may need help,” said Rich Svindland, president of Missouri American Water. “We encourage our customers to use assistance funds made available by the federal government through LIHWAP, our funds through the H2O Help to Others program, and installment plans and budget billing to help maintain the water that flows.”

Clients may submit applications and documents online or submit a printed application by mail, fax, or in person to their local contracted agency by visiting the MoDSS website at https://mydss.mo.gov/ utility-assistance/lihwap for more information on eligibility and the application process.

Missouri American Water also offers emergency assistance through its H2O Help to Others program, which is administered by Missouri Community Action Agencies. The program helps provide additional financing to customers who would otherwise struggle to pay their bills. Clients are encouraged to contact their local community action agency to speak with trained social workers to determine their eligibility.

Customers can also visit their MyWater self-service account at missouriamwater.com to sign up for an installment plan and/or budget billing. Installment plans must be established before the water service closes and may require up to 25% of the account balance to be paid upfront, with the remaining balance spread over a schedule of up to 12 months. Residential and non-residential customers can set up installment plans. Budget billing provides a fixed monthly payment over a 12-month period based on a residential customer’s projected annual billing.

Missouri US Water

Missouri American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing reliable, high-quality water and wastewater services to about 1.5 million people. To learn more, visit missouriamwater.com and follow Missouri American Water on TwitterFacebook, LinkedIn and Instagram.

American water

With a history dating back to 1886, American Water (NYSE: AWK) is America’s largest and most geographically diverse water and wastewater utility company. The company employs approximately 6,400 dedicated professionals who provide regulated and similar drinking water and sanitation services to approximately 14 million people in 24 states. American Water provides safe, clean, affordable and reliable water services to our customers to help them get on with their lives. To learn more, visit amwater.com and follow American Water on TwitterFacebook and LinkedIn.

See the source version on businesswire.com: https://www.businesswire.com/news/home/20220322005383/en/


Samantha E.Williams
External affairs manager
[email protected]